Refund policy

Thank you for choosing CIBONE Brooklyn. Your satisfaction is our priority, and we are dedicated to ensuring a seamless shopping experience. Please familiarize yourself with our comprehensive return policy, including specific details about gift receipts:

1. In-Store Purchases
All purchases made directly from our physical store locations are considered final sale. We sincerely apologize, but we are unable to accommodate returns or exchanges for in-store purchases. We encourage you to carefully inspect items before finalizing your purchase.

2. Online Purchases
For items purchased through our online store, we extend the opportunity to initiate a return within 14 days from the date of delivery. To initiate the online return process, please follow these steps:

- Contact to brooklyn@cibone.com within 14 days of receiving your order to initiate a return request.
- Provide essential details, including your order number, a description of the item(s) you intend to return, and the reason for your request.
- Once your return request is approved, comprehensive instructions will be provided to facilitate the return.

*Please note that we are unable to refund shipping charges. The return shipping cost will be the customer's responsibility, so we will refund the amount minus that cost.

3. Defective or Damaged Items
If you receive an item that is defective or damaged, kindly inform us within 14 days of purchase or delivery. We are committed to promptly resolving such matters. To expedite the process, please adhere to the following steps:

- Contact to brooklyn@cibone.com, and provide relevant details about the issue.
- Depending on the circumstances, we may require photographic evidence or additional information for assessment purposes.
- Upon verification, we will arrange for a replacement or refund, according to your preference.

4. Gift Receipts
For items received as gifts, we accept returns with a valid gift receipt within 14 days of the original purchase. Please take note of the following conditions:

- The item must be in its original, unused condition, including all original tags and packaging.
- A valid gift receipt must be presented as proof of purchase.
- Refunds are not available for gift returns. Instead, we offer the option of exchanging the item for a product of equal or greater value, or providing store credit.

Please consider the following general guidelines for all returns:

- Items must remain in their original, unused condition, inclusive of all original tags and packaging.
- A valid proof of purchase (receipt or gift receipt) is required for all returns.
- Refunds will not be issued for gift returns; instead, we offer exchanges for items of equal or greater value, or provide store credit.
- Shipping and handling charges are non-refundable, except in cases involving defective or damaged items.

We genuinely appreciate your understanding of our return policy and are committed to delivering exceptional customer service. Should you have any inquiries or concerns, please do not hesitate to reach out to brooklyn@cibone.com